What Types of Systems Will Respect Group Programs Work On?

 

Respect Group programs operate and have been tested on PC and Mac computers with ALL major Internet browsers, including:

 

Google Chrome

Microsoft Edge

Internet Explorer (9+)

Mozilla FireFox

Safari

Opera

 

Respect in Sport for Activity Leaders is available for download in the App Store for Apple iOS and on Google Play for Android. You can also simply use the browser on your mobile device to complete the program. If you would like to use the App, you will also need to initialize it to your user profile after installation.

 

To do so, visit the program URL using the browser on your mobile device and sign into your profile. Once logged in, click on the "Program Access" menu option at the top of the page, and you will then be prompted to initialize the app to your user profile.

 

Click here to watch a video demonstration on how to initialize the Apple iOS Mobile App from the App Store

Click here to watch a video demonstration on how to initialize the Android Mobile App from Google Play

 

 

Cannot Log In

 

Registering for and accessing the Respect in Sport Activity Leader program for Scouts Canada members MUST be completed through the David Huestis Learning Centre.  For all access and registration questions, contact the Scouts Canada Helpdesk directly.

 

Your username and password is automatically generated for you by the David Huestis Learning Centre Learning Management System.  NEVER change your password inside the Respect in Sport system as this will inhibit future access of the program.

 

 

Can Not Complete Payment

 

All payments to Respect Group are handled through PayPal.  You do not need to have a PayPal account to complete payment.  If for some reason you are unable to complete payment through PayPal, contact Respect Group directly via info@respectgroupinc.com .  Respect Group personnel will contact you to make alternate payment arrangements.

 

 

Modules Not Loading

 

This can be caused by a number of different reasons.  The most common are identified below:

 

Reason #1 – Challenges with Internet Connection

The most common reason users experience challenges with modules loading is due to sometimes unstable Internet connections.

 

Reason #2 – No Flash on Device

Currently all Respect Group programs operate using Flash.  This should not be an issue on PC's or MAC's for the majority of users, but require free third party software on Mobile devices.  If your device does not utilize Flash normally, there are numerous Flash enabled browsers available for free on Itunes and the Google Play Store.

 

 

Modules Keep Freezing

 

If files do not load completely, a section will not play properly from start to finish and you may experience a module freezing.  Generally, clearing your browsers Cache files (on some browsers referred to as Temporary Internet Files) should resolve this.

 

Important Note:  Respect Group has seen cache issues with some Internet Service Providers.  If the following steps do not work, it is possible your Internet Service Provider has a cache issue.  Most Internet Service Provider’s clear their server cache files at least once per day.

 

Most modern browsers use the same short cuts to access the area for clearing cache.  Simultaneously hold down Shift + Ctrl + Delete.  This will open the dialogue box to clear cache files.

 

You do NOT need to clear Cookies.  The only thing selected should be Temporary Internet Files or Cached Images and Files depending on your browser.  Ensure the date range extends to before you first accessed the section.  Respect Group recommends setting the date to The Beginning of Time.

 

 

I Need My Certificate Number

 

If you have completed certification in the Respect in Sport Activity Leader program, you may access your certificate number by logging in through the David Huestis Learning Centre login, then selecting Profile.  Your certificate number will be displayed in the statistics area at the top of the profile

 

 

I Need to Print My Certificate

 

If you have completed certification in the Respect in Sport Activity Leader program, you may access your certificate number by logging in through the David Huestis Learning Centre login, then selecting Profile, followed by Print Certificate(s)

 

 

Do I Need to Recertify?

 

Scouts Canada has determined that all users must recertify 5 years after initial certification